 | | | | | Faq/Troubleshooting | |
No. for
security, it is randomly generated.
Can I change my (Dial Up)
Password?
YES. You can
change password but you will need to call the help desk.
Can I order additional
copies of your Internet software on CD-ROM ?
YES. We
can supply you with extra copies, please contact Sales.
What if I change my
computer hardware?
Insert
the CD Rom in your CD drive, select register and then select the
second option to download the configuraion to your PC. You may
need to install Internet Explorer and the Launcher before you can register your
account on your new hardware.
You
will be required to enter your dialup account name and password.
With this information your specific account will be automatically
downloaded including your email setup.
Should
you wish to manually configure your machine then you need to
create a new Dial Up Networking connection ( call the help desk
for further information ) and manually enter the mail server settings ( as described
below ).
If I close my account,
will you redirect my email?
Should
you require email to be re-directed to another email account we
are happy to set this up at a cost of £50.00 per email account
per year.
How do I re-open an
account?
We can
re-open your account very quickly over the telephone. Please
contact the Webkit Helpline.
If I change my account
details, how do I notify you of any changes?
You can
write, phone or email any changes to your account details and we
will amend our records accordingly. Alternatively use the CD you
may already have, insert it into your CD ROM drive, click
register, and then select option 3 ' I wish to change my account
details' . Follow the on screen instructions to change your
account details here.
Will I get any free web
space ? How many email addresses I will get ?
YES.
You will get 5
MB of web space and 5 e-mail addresses absolutely
free.
How do I add/modify an
email account ?
To add
or modify an email account, or change the password, insert the CD
ROM in your CD drive and click 'Register'. Select option 3 'I
wish to change my account details' and follow the on screen
instructions. If you do not have a CD ROM please contact the Help
up
NOTE:
When changing the name of your email address ( e.g. from
joeb to joe.bloggs ) you will loose all emails
from your Inbox. If in doubt please call the Webkit Helpline or set
up a new email address instead of changing it )
How do I manually
re-configure my email settings ?
It
depends on what e-mail software you are using. Here are some
popular e-mail programs - Netscape Navigator V3, Netscape
Communicator V4, Microsoft Outlook, Microsoft Outlook Express, Microsoft Internet Mail, Claris Emailer, Eudora Light (for Apple
Macintosh),
Eudora Light (PC). These manual
settings apply only when you use an e-mail program other than
the default. As a default, our CD will set up your e-mail
automatically.
Netscape Navigator V3
1. Check your mail as normal before making the
following changes
2. Select the Options Menu
3. Select Mail and News Preferences
4. Within the preferences window click on the Servers
tab
5. Enter the Outgoing Mail (SMTP) Server
as mailhost.iclwebkit.co.uk
6. Enter the Incoming Mail (POP3) Server
as pophost1.iclwebkit.co.uk
7. Assuming that your email address is yourname,
in the POP3 User Name field enter yourname*iclwebkit.co.uk.
8. Click on the OK button to
automatically save the changes.
Netscape Communicator
V4.5
1. Select the Edit menu
2. Select the Preferences option from
the list
3. Click the box to the left of the Mail
& Newsgroups option which will pull down another list
4. On this list select the Mail Server option
5. Click Add (to create a new Incoming
Mail Server)
6. In the Server Name field type pophost1.iclwebkit.co.uk
7. In the Server Type field select POP3
8. In the User Name field, assuming that
the email address is
yourname, type in yourname*iclwebkit.co.uk
9. Click OK
10. In Outgoing Mail (SMTP) fieldtype mailhost.iclwebkit.co.uk
11. In the Outgoing Mail Server User Name field,
assuming that the email address is yourname, type in yourname*iclwebkit.co.uk
12. Click on OK and the changes will
save automatically
Microsoft Outlook
1. Check your mail as normal before making the
following changes
2. From Tools menu select the Services
option
3. From the list of services available select Internet
Mail and click on the Properties button
4. Fill in your name and email address details
in the Personal Information section
5. In the Internet Mail Server field
type in pophost1.iclwebkit.co.uk
6. In the Account Name field, assuming
that your email address is yourname type in yourname*iclwebkit.co.uk
7. In the Password field enter
your email account password
8. Click on Advanced Options and enter mailhost.iclwebkit.co.uk
9. Click OK to return to the previous
screen
10. Click Apply to save changes and then click OK
and OK again
Microsoft Outlook
Express
1. Check your mail as normal before making the
following changes
2. From Tools menu select the Accounts
option
3. Click on the Mail tab
4. Select the email account that you want
to you use with Webkit and click the Properties button
(click Add if your email account is not listed)
5. Click on the Servers tab
6. Enter Outgoing Mail (SMTP) server as mailhost.iclwebkit.co.uk
7. Enter the Incoming Mail (POP3) server
as pophost1.iclwebkit.co.uk
8. Under Incoming Mail Server select Log
On Using
9. In the Account Name field, assuming
that your e-mail address is yourname, enter yourname*iclwebkit.co.uk
10. In the Password field enter your email Password
11. Click on the OK button to save changes automatically.
Microsoft Internet
Mail
1. Check your mail as normal before making the
following changes
2. From the Mail menu select Options
3. Select the Server tab.
4. Enter Outgoing Mail (SMTP)
server as mailhost.iclwebkit.co.uk
5. Enter the Incoming Mail (POP3) server
as pophost1.iclwebkit.co.uk
6. Under Logon Settings select Log On
Using
7. In the Account Name field, assuming
that your e-mail address is yourname, enter yourname*iclwebkit.co.uk
8. In the Password field enter your
email Password
9. Click on the OK button to save the changes
automatically
Claris Emailer
1. Check your mail as normal before making the
following changes
2. Select Easy Setup from Setup menu
3. Within Easy Setup click the Next
Button until you come across a field for email Account
4. In the POP Account field, assuming
that your email address is yourname,enter yourname*iclwebkit.co.uk@pophost1.iclwebkit.co.uk
5. Enter Outgoing Mail (SMTP) server as mailhost.iclwebkit.co.uk
6. Click on Done Button to save the
changes.
Eudora Light ( for
Apple Macintosh )
1. Check your mail as normal before making the
following changes
2. From the Special menu select the Settings
option
3. Under Settings scroll down to the
icon named Hosts
4. Click on Hosts
5. In the POP Account field, assuming
that your email address is yourname,enter yourname*iclwebkit.co.uk@pophost1.iclwebkit.co.uk
6. Enter Outgoing Mail (SMTP) server as mailhost.iclwebkit.co.uk
7. Click OK to save the changes.
Eudora Light ( for
PC )
1. Check your mail as normal before making the
following changes
2. From the Tools menu select the Accounts
option
3. Under Accounts scroll down to the
icon named Hosts
4. Click on the Hosts icon
5. In the POP Account field, assuming
that your email address is yourname,enter yourname*iclwebkit.co.uk@pophost1.iclwebkit.co.uk
6. Enter Outgoing Mail (SMTP) server as mailhost.iclwebkit.co.uk
7. Click OK to save the changes.
How do
create my own web pages?
You can use Frontpage Express which is included with a full
installation of IE4 or any other HTML editor, many of which are
available on the Internet.
How do I update my web
site in free web space ?
If
you do not already have/use your free 5
MB of web space
you can create it on line without the need to call the
help desk. Go to http://users.iclwebkit.co.uk and
enter your dial up account name and password. A temporary
username is generated and is valid for 1 hour so you can
upload your web site to the internet using FTP (file
transfer protocol). For example Ws_FTP (shareware)
which can be downloaded from http://www.ipswitch.com/ for a
single user. When you start FTP to publish your website
on the net, make sure you are connected to the internet
using your dial-up account.
Will my
page be visible to the world straight way ?
YES.
Once you upload your page successfully, your page will be
visible to the world.
What is
FTP ?
FTP
stands for File Transfer Protocol and is simply a
mechanism for transferring files from one computer to
another. Generally this takes place between a computer on
the Internet and your computer at home/work.
Located
on the Internet are FTP servers which are usually vast
storage areas for software, documentation and picture
files etc. FTP servers have directory structures much
like your own machine and an FTP program will allow you
to move around in those directories to find the files you
wish to get hold of. Once you have found the file you
want it's a simple process of initiating the transfer of
the file from the FTP site onto your hard disk or vice
versa.
Configuration
Guide to FTP
WS_FTP
is one of the most popular FTP programs for the PC
providing an easy to use graphical front end to make file
transfers as straight forward as possible. WS_FTP has a
lot of settings but fortunately most of them can be left
on the default values. When starting the WS_FTP program
the first thing you will see is the main WS_FTP window
and in front of it, a Session Profile window. 
The
settings on the Session Profile page are as follows :
- Profile
Name : A label for your benefit to identify
this particular entry in the site list.
- Delete/Save/New
: Buttons to remove, save or create a new
item in the site list.
- Host
Name : The FTP site address, for example -
http://users.iclwebkit.co.uk
- Host
Type : The type of machine you are connecting
to, normally leave this on Automatic Detect.
- User
ID : The User ID needed to log onto your webspace
(in order to upload your website) is generated when you
go to http://users.iclwebkit.co.uk and click 'Log In'. Enter
your dial up User Name and Password and a temporary User
Name is generated - valid for 1 hour.
- Password
:The Password needed to access your free webspace
is your dial up password - the one generated at the end
of registration.
- Remote
Host : This will be displayed once you have gone
through the login proceedure, typically it will be
http://users.iclwebkit.co.uk/main email address
- Local
Host : Optional, you can specify a directory
to change to on your machine which will be the
receiving directory.
- Comment
: Optional, a space for you to simply add a
comment about the particular FTP site.
- Anonymous
Login : By putting a cross here the User ID
and Password are automatically filled in.
- Save
Password : A cross here will mean your
password setting is remembered, otherwise it is
forgotten each time.
- Auto
Save Config : This setting means all your
settings are saved automatically.
Why
haven't my updates appeared?
Occasionally
you might update your pages and then use your browser to
check them and find it is still giving you the old
versions. If this happens to you there are a number of
steps you can take.
- Clear
your local disk cache - this will ensure your
browser isn't finding the old copy without
looking on the network.
- Disable
the proxy server - This will make your browser go
direct to the Homepages server rather than check
for a cached copy with the proxy.
- If you
are using Netscape or Microsoft Explorer 3.01 or
later, hold down <SHIFT> and click the
reload button. This will bypass any caches or
proxies and force a reload of the document direct
from the server, updating caches as it goes along
so anyone else loading the page will see the new
version too.
How can
I make a particular file private?
You
cannot make a file private: all files placed on the
Homepages server will be available to everyone who knows
the filename.
What
happens when I fill up my space?
You
will not be able to add any more information to your web
site. It is not possible to put more than 5
Mb of
information on the server.
How do I Process a Feedback Form?
Check out Feedback Form Reference for more information.
Why do I
get error 403 - Access Forbidden?
There
are several possible reasons for this error:
- Your page
may have been withdrawn by Webkit for breach of the
Acceptable
Use Policy. If you
are the owner of the page, please contact the
Webkit Helpline with your URL and this error
message.
- You may
be incorrectly specifying relative path names.
A
full description of the error is available at error403.html
Why do I
get error 503 - Service Unavailable?
The
Homepages site you have tried to contact has exhausted
its bandwidth limitation allocation and therefore has
been suspended.
A
full description of the error is available at 503.html
My pages
don't work. Who can I phone?
Technical
Support are able to offer help if you are having
difficulty with accessing the Homepages server, but they
are not available for help with writing your Homepages or
other aspects unrelated to the server.
How do I uninstall
the Webkit internet access software?
From your Taskbar, click on the ‘Start’ button, select ‘Settings’, then ‘Control Panel’ and then ‘Add/Remove Programs’. From here select the Webkit software and click on the ‘Add/Remove..' button. The software will then be removed.
I have a
question which isn't answered here!
If
you have a question that is not listed here, please
contact us at support@iclwebkit.co.uk
or call help
desk.
Jargon
DHCP
- Dynamic Host Configuration, for automatic IP addressing
DNS - Domain Name Server, Static IP address to
name resolution
PPP - Point to Point Protocol
TCP/IP - Transmission Control Protocol / Internet
Protocol. A routable protocol used for connectivity (on
the internet) with many different types of operating
systems
WWW - World Wide Web
ECM - 'Error Connection Method', incorrect user
name and/or password, check your account details
ISP - Internet Service Provider
HTTP - Hypertext Transfer Protocol, a TCP/IP
protocol is used to link Hypertext documents and for
moving from HTML pages
HTML - Hypertext Markup Language, the Document
Type Definition used for displaying composed documents on
the Internet. These pages are laid out to look like
normal printed pages with images and typographic
composition making them easier to read and use
INIT STRING - Initialization string which is
supplied by the modem manufacturer to either speed up the
connection to the Internet or to detect the modem for it
to dial
ISDN - Integrated Services Digital Network. The
high bandwidth, high speed point to point telephone
network
FTP - File Transfer Protocol, a protocol to
transfer files to a point to point protocol ( TCP /IP )
over the network i.e. the Internet
CGI - Common Gate Interface. A bridge created with
a little script or set of instructions that sits between
HTTP servers
POP - Point Of Presence, an Internet server
accessible to a community of subscribers
SMTP - Simple Mail Transfer Protocol, defines the
rules in which computers transfer mail messages
URL - Universal Resource Locator, specifies an
Internet resource
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